Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back until you have contacted and cleared the return with our accounts department.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
If more than 7 days have passed since you were notified of a refund please contact us at [email protected]
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. However, we will always work with you to find a solution that satifies your requirements. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: ZETAGS. 5 Ranger Close, Chirmside Park. Vic 3116 Australia.
To return your product, you should mail your product to ZETAGS. 5 Ranger Close, Chirnside Park. Vic 3116 Australia. NOTE: PLEASE DO NOT RETURN GOODS FROM COUNTRIES OTHER THAN AUSTRALIA WITHOUT OUR EXPRESS APPROVAL AND INSTRUCTIONS.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at sales@zetags.,com for questions related to refunds and returns.